Operations Management Study Guide
A core undergraduate operations management course: operations strategy, process design and analysis, capacity planning, quality management (TQM, Six Sigma), inventory management, supply chain management, project management, forecasting, aggregate planning, and lean operations.
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12 Topics Covered
Operations Strategy and Competitiveness
Covers operations as competitive advantage, order winners/qualifiers, trade-offs, and product-process matrix for strategic alignment.
Process Design and Analysis
Examines process types, flow diagrams, Little's Law, bottleneck analysis, cycle time, throughput, and utilization calculations.
Capacity Planning and Decision Analysis
Covers capacity strategies, break-even analysis, decision trees, learning curves, and economies of scale for expansion decisions.
Forecasting Methods
Teaches time series methods, exponential smoothing, regression, seasonality adjustments, and forecast accuracy metrics like MAD and MAPE.
Aggregate Planning
Explores chase, level, and mixed strategies with cost analysis, linear programming formulation, and master production scheduling.
Inventory Management
Covers EOQ model, reorder points, safety stock, ABC analysis, and newsvendor model for optimal inventory decisions.
Quality Management and Statistical Process Control
Examines TQM principles, control charts, process capability indices, Six Sigma DMAIC methodology, and cost of quality.
Supply Chain Management
Covers supply chain strategy, bullwhip effect, supplier selection, logistics, distribution strategies, and risk management fundamentals.
Lean Operations and Continuous Improvement
Teaches Toyota Production System, seven wastes, JIT, kanban, value stream mapping, kaizen, and SMED concepts.
Project Management
Covers WBS, network diagrams, CPM critical path calculations, PERT analysis, project crashing, and Gantt chart applications.
Service Operations Management
Examines service design, customer contact theory, service blueprinting, queuing concepts, and service quality measurement frameworks.
Integrated Operations and Emerging Topics
Synthesizes all concepts through comprehensive case analysis, sustainability considerations, digital transformation, and global operations challenges.
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